Fulfilment and Shipping

Orders can be sent within Australia only.
Our partner pharmacies fulfil your order within 5-7 business days.
Your order then gets shipped at no additional cost to you via AUS Post Express and can take 7-10 business days to arrive.

Tracking your parcel

Once your order has been packed and left the partner pharmacy, we will email you a tracking number, which can be used to track your delivery on AusPost website (http://auspost.com.au/track/track.html)

Postage Information

Orders are sent via Australia Post and require signature on delivery.
If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.

Missing Parcels

In the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

Returns Policy

Unfortunately, we do not accept returns.

This is why: Our pharmacies follow a strict code of professional practice, and they are under obligation to ensure that medicines that customers receive have been produced and stored under strict conditions. As such, no returns are possible, as in the case of a return it is not possible to confirm if medicines have been stored properly or have not been tampered with.

That being said, if your product hasn’t yet been shipped, we will issue a refund.

Certified Reviews

  • I started thinning out a few years ago to the point were i had to start shaving my head, so i thought id Give dBest a go, not really knowing what to expect, 4 months into the program now, need to say im very impressed with the results i have seen so far, the friendly staff are always happy to help and make sure im sticking to the program! if your after a good place to regrow your hair id highly recommend dBest!!

    jeremy gale
  • I was getting a bit thin on top so gave them a crack.....gest thing since canned beer! i definitely recommend dBest going to see them if your worried about your hair.

    Great staff, very friendly and easy to deal with.
    If the chromes starting to show on your dome...this is the place to go!

    Tim Duggan
  • Been going here for just over a year now, haven't had this much growth in years and they really make sure you are following with procedures to get the best results that you possibly can.

    Good service and very friendly staff. Worth a visit for any individual suffering from hair loss

    Chris Tranchita
  • I have been working with Derek Best at dBest for several months. I am impressed at his commitment and investment in the business and his team, as well as his commitment to customer service and business improvement.

    He has instilled a focus on customer satisfaction as the most important metric in the business, vital in any service business.

    Justin Davies